Privacy Policy - Shop at Juliette for Contemporary Jewelry Designs

JULIETTE PRIVACY POLICY

(“PRIVACY POLICY”)

Version 0.0.1

25/02/2024

This Privacy Policy applies to our website, (shopjuliette.com) (“Website”). We give utmost importance to privacy and protection of your personal data and the purpose of this Privacy Policy is to inform you about the types of personal data we may collect, store and process when you visit or use the Website or place an order with us. Please read this Privacy Policy carefully before accessing or using our Website and place an order with us. If you have any question or doubt regarding this Privacy Policy or processing of your personal data, please contact contact@shopjuliette.com.

This Privacy Policy may be updated from time to time due to changes on our services, Website or legal requirements. We recommend you check the Privacy Policy on a regular basis. In cases of material changes, we will do our best to inform you by sending you an e-mail or placing an announcement on our Website.

What Type of Personal Data Do We Process and How Do We Use It?

Summary

We collect certain data from you when you visit our Website, fill in contact forms, subscribe to our newsletter, place an order with us, or contact us for customer support assistance.

Personal information may be directly shared by you, or in some instances we may automatically collect information regarding your device and the browser via third parties’ software such as cookies. Please see our Cookie Policy for further information regarding these technologies and how you can manage your cookies preferences.

We collect your personal data to fulfill our obligations to you, to prepare and deliver your orders, to keep our Website secure, to communicate with you regarding your orders, to inform you regarding our promotions and campaigns, and to provide targeted ads.

Please continue to read for further details with respect to the processing of your personal data.

Personal Data You Shared With Us

When you fill in forms, create an account with our Website, contact us by email or phone, subscribe to our newsletters or emails, contact us to report a problem or request support or purchase an item with or without an account, initiate return procedure for an item you purchased on our Website, we may ask information such as your name, last name, telephone number, e-mail address, order number, delivery address, billing information. We use this information to contact you regarding your request, to prepare and ship your order, to assist you regarding a problem, to issue your invoice, and to communicate with you.
We will collect your email address to send you information about our campaigns and new products. To the extent required by applicable law, we will only send such messages if you have given us your consent to receive marketing messages.
When you contact us for customer support, we will ask for your name, last name, email address, and telephone number to communicate with you regarding the support you need.

Personal Data We Collect From Other Sources

We may collect unanimous information with the help of third-party service providers about your browser, operation system, and IP address when you visit our Website for the following purposes:

to identify fraudulent or unlawful activities on the Website and to ensure compliance with our Terms,
to analyze and improve our Website,
to provide a more personalized experience, and
to deliver targeted ads displayed to you on third-party websites and applications and social media.

You may find below further information regarding processing of your personal data.

Personal Data	Legal Basis	Scope
Name, last name, title, identity number, tax number and address of the customer	(i) Performance of the sale agreement (ii) Tax laws	To issue an invoice when you purchase a product on the Website.
Name, last name, address of the customer	Performance of the sale agreement	To deliver the purchased item.
Name, last name, title, e-mail address of the customer	Performance of the sale agreement	To ensure customer satisfaction. To assist you regarding a problem with your order. To inform you regarding your order. To manage return of purchased items or exercise of your right of withdrawal.
Customer invoices	(i) Tax laws (ii) To establish or protect a right	Invoices are retained until the end of applicable statute of limitations (i) to prepare tax declarations and to submit to authorities in case of tax audits, (ii) to settle disputes with customers and to defend ourselves in litigation with customers.
Sale agreements	To establish or protect a right	Agreements are retained until the end of applicable statute of limitations to settle disputes with customers and to defend ourselves in litigation with customers.
E-mail address	Explicit consent	To send you our newsletters, to inform you about our campaigns, promotions, and sales.

Cookies

Cookies are small text files that are sent by a website to your device (computer or phone) and which are then stored in a file in your device’s browser. Cookies allow a website to remember your device and store information about your preferences.

Strictly necessary cookies: Some cookies are strictly necessary cookies for operation of a website. Without these cookies, a website cannot properly function.

Preference cookies: Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistics cookies: Statistic cookies serve to understand how the users are using a website, meaning for example which pages they visit, or which links they click on a website.

Marketing cookies: Marketing/targeting cookies collect information regarding browser habits of users and determine their points of interest. Third parties who receive such data present appropriate content and ads to the users.

Cookies are classified in two categories regarding their retention period too. There are session cookies and persistent cookies. Session cookies are stored during your browser session. Once you close your browser window, session cookies are deleted. Persistent cookies are stored in your device until you erase them manually or they expire. Persistent cookies are used to remember the preferences of the users while they visit a website.

Your preferences about cookies

Most of the browsers are designed to accept the cookies; however, you can change the cookie settings of your browser. Please read our Cookie Policy for further information.

Transfer of personal data to third parties

We use third-party service providers for certain services, and we need to share some of your personal data with them to the extent required for the relevant services. We only use service providers who meet high data protection and security standards.

We use these third-party services to understand how users behave on our Website the performance of our Website and to optimize our Website accordingly, to send you direct marketing messages about our products, to perform our contract with you, to ship your products and for hosting services and website design and maintenance services for our Website.

We also use the services of a third party payment solution provider for the processing of payments for any purchase from our Website. We may also share your data with law enforcement officers and other authorized bodies when we are required to do so by law to prevent a crime or to protect or defend our rights and our Website.

How long and where do we retain your personal data?

We will not keep personal data longer than we need to perform our contract with you, or we are required by law. We may need to keep personal data longer to defend possible future legal claims. Our web services is located in Turkey, which means that your personal data will be transferred to, stored, or processed in Turkey.

Your Rights

You have the following rights with respect to the processing of your personal data:

to learn whether your personal data is processed or not,
to demand for information if your personal data have been processed,
to learn the purpose of the processing of your personal data and whether these personal data are used in compliance with the purpose,
to know the third parties to whom your personal data are transferred in country or abroad,
to request the rectification of the incomplete or inaccurate data, if any,
to request the erasure or destruction of your personal data,
to request reporting of the operations carried out pursuant to above paragraphs to third parties to whom his/her personal data have been transferred,
to object to the occurrence of a result against you by analysing the data processed solely through automated systems,
to claim compensation for the damage arising from the unlawful processing of your personal data.